My picture request was refused

Updated October 28, 2026


Image Studio checks every description before it makes a picture. A request is refused if it asks for something the Content Policy and Terms of Use do not allow: sexually explicit or NSFW images, sexual content involving minors, or pictures that show a real person in a sexual, false or deceptive way.

  • Rewrite the description so it doesn't ask for that, and try again. For sexual content each attempt gives your account a warning, and the third warning means a permanent ban.
  • If you see a message that the check couldn't be done right now, wait a moment and try again: nothing was made and nothing was used.
  • If you think a normal description was refused by mistake, or a warning was a mistake, write to us with the description and we will look. A warning given by mistake is taken back.

Still need help?

Write to us from the email address on your account and we will help. We usually reply within 3 business days.

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