A problem with a payment

Check Settings › Billing first: it lists your plan and each payment with its receipt number. A payment can take a moment to show.

If you were charged twice, charged an amount that doesn't match your plan, or paid and your plan did not turn on, write to us and we will fix it, and refund anything charged by mistake in full.

• Write to support@exofe.com from your account's email address.
• Include the date and amount, and the receipt number if you have one.
• Please contact us before disputing the payment with your bank, so we can fix it quickly.