Refunds

• First purchase, within 7 days. If a paid plan isn't right for you, ask within 7 days of the payment. We refund the full amount if you have used less than 25% of that month's usage; if you have used more, we may refund part or none, because the AI processing is already paid for. This is once per person, for the first payment for each plan.
• Double or wrong charges are refunded in full.
• Service problems. If a paid feature did not work for a significant part of your period and we can't fix it, we refund the affected part or add time to your plan.
• Study Group seats that haven't been used can be refunded within 7 days.

How to ask

Write to support@exofe.com from your account's email address with the date and amount of the payment (and the receipt number if you have it). We usually reply within 3 business days, and approved refunds reach you in 7 to 10 business days depending on your bank. Please write to us before disputing a payment with your bank.

This is a summary. The Refund Policy is the full text.