Deleting your account

1. Sign in and open your name at the foot of the sidebar, then Settings, then Account.
2. Under Delete account, choose Delete account, type your email to confirm, and confirm.

It happens at once and can't be undone. Download anything you want to keep first.

What is deleted, and what is kept

• Deleted: your account and profile, your chats, files, pictures, memories, documents and Exofe Code projects, your team and connected apps, and your sessions on every device.
• Kept: a record of payments you made (a receipt number, the plan and the amount, with no name or email) because accounting and tax rules require it. Backups are replaced on their normal schedule, within 30 days.

Before you delete

• A paid plan ends at once, and the rest of the month is not refunded except as the Refund Policy says.
• If you own a Study Group with other people in it, remove them or end the group first.

If you can't sign in, write to support@exofe.com from your account's email address. We delete the account within 7 days. The full details are on the Delete your account page.